IAM & IT Support Engineer

Vikas
Kumar

Bangalore, India · 4+ Years Enterprise IT

I build secure, seamless access experiences — from Okta SSO and MFA rollouts to endpoint lifecycle with Intune and JAMF. Currently focused on a deep pivot into Identity & Access Management.

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okta-access-log · live
[2026-07-27T09:00:01Z]
IDENTITY_REQUEST vikaskk2312@gmail.com
─────────────────────────────
policy_group : IAM-Engineers
MFA_factor : OKTA_VERIFY ✓
SSO_protocol : SAML 2.0
endpoint_state: COMPLIANT (Intune)
device_os : macOS 14.5 (JAMF)
─────────────────────────────
risk_score : LOW (0.02)
context_eval : PASS
 
✦ ACCESS GRANTED · session_id: vk-4y-exp
 
$ open_portfolio --user vikas
4+
Years Enterprise IT
200+
Employees Onboarded
100+
Hybrid Meetings Supported
0
Critical SLA Breaches
// Core Competencies

What I Work With

🔐

Identity & Access Management

Okta SSO MFA SAML RBAC JML User Provisioning
💻

Endpoint Management

Microsoft Intune JAMF Pro Autopilot Device Compliance Lifecycle
☁️

Microsoft 365 & Google

M365 Teams Exchange Google Workspace Drive
🌐

Networking

TCP/IP DNS DHCP VPN Wi-Fi NOC Monitoring
🎛️

Collaboration & AV

Zoom Cisco Webex Slack AppSpace AV Rooms
🗂️

ITSM & Documentation

ITIL v4 ServiceNow Jira SOPs RCA KBase
// Career Timeline

Where I've Built Things

JUN 2024 — PRESENT
Booking Holdings
IT Support Engineer · Bangalore
  • L2/L3 enterprise support across Windows, macOS, M365, Google Workspace, VPN, and business-critical apps
  • Administer Okta IAM — user provisioning, deprovisioning, MFA enrollment, SSO troubleshooting
  • Manage endpoint lifecycle with Microsoft Intune and JAMF Pro — compliance, app deployment, imaging
  • Support enterprise AV rooms (Teams, Zoom, Webex) and coordinate vendor escalations
  • Create SOPs, knowledge base articles, and conduct IT onboarding sessions
200+ employees onboarded on SLA 100+ hybrid meetings · zero failures AV ticket reduction via docs
MAY 2022 — MAR 2024
Diversified
NOC Engineer · Bangalore
  • Monitored enterprise networks, systems, and applications in a 24×7 NOC environment
  • Diagnosed and resolved network, hardware, and software incidents under pressure
  • Deployed software updates, authored technical documentation, mentored new engineers
SEP 2021 — APR 2022
Concentrix
Technical Support Engineer · Bangalore
  • Delivered L1 remote technical support across a global user base
  • Performed root cause analysis and documented recurring issues for knowledge base
  • Managed ticket queues and escalated complex issues to higher support tiers
// Notable Projects

Things I've Shipped

🎫

IT Walk-Up Experience

Led end-to-end implementation with the ServiceNow team, redesigning the walk-up service model to improve accessibility and reduce average ticket resolution time for on-site users.

ServiceNow ITIL L2 Support
📷

EASYVC — Smart Meeting Room Auth

Supported deployment of a QR-based Zoom authentication system for meeting rooms, eliminating manual join friction and reducing setup time for hybrid collaboration.

Zoom QR Auth AV
// Credentials

Certifications & Training

📋
ITIL Foundation v4
Axelos · ITSM Best Practices
🎥
AV Technologist
AVIXA · Enterprise AV
🐍
Python Basics
Infosys · Scripting & Automation
📊
Data Science Basics
Infosys · Analytics Foundations
// In Progress
Okta Certified Professional
Okta · Identity & Access Management
// Let's Connect

Open to IT Support & Engineering Roles

Actively exploring IT Support, IT Operations, and IT Engineering opportunities in Bangalore and beyond.

vikaskk2312@gmail.com linkedin.com/in/vkas23 WhatsApp +91 81096 78263 Download Resume