Open to IAM & IT roles
IAM & IT Support Engineer

Vikas
Kumar

Based in Bangalore · 5+ years in enterprise IT

I make sure the right people get the right access, on secure devices, without friction. From Okta SSO and MFA to Intune and JAMF endpoint management, I keep enterprise users productive and protected. Now moving deeper into Identity & Access Management.

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okta-access-log · live
[2026-07-27T09:00:01Z]
IDENTITY_REQUEST vikaskk2312@gmail.com
─────────────────────────────
policy_group : IAM-Engineers
MFA_factor : OKTA_VERIFY ✓
SSO_protocol : SAML 2.0
endpoint_state: COMPLIANT (Intune)
device_os : macOS 14.5 (JAMF)
─────────────────────────────
risk_score : LOW (0.02)
context_eval : PASS
 
✦ ACCESS GRANTED · session_id: vk-5y-exp
 
$ open_portfolio --user vikas
5+
Years Enterprise IT
200+
Employees Onboarded
100+
Hybrid Meetings Supported
0
Critical SLA Breaches
// Skills

Tools I Work With

🔐

Identity & Access Management

Okta SSO MFA SAML RBAC JML User Provisioning
💻

Endpoint Management

Microsoft Intune JAMF Pro Autopilot Device Compliance Lifecycle
☁️

Microsoft 365 & Google

M365 Teams Exchange Google Workspace Drive
🌐

Networking

TCP/IP DNS DHCP VPN Wi-Fi NOC Monitoring
🎛️

Collaboration & AV

Zoom Cisco Webex Slack AppSpace AV Rooms
🗂️

ITSM & Documentation

ITIL v4 ServiceNow Jira SOPs RCA KBase
// Experience

Where I've Worked

JUN 2024 — PRESENT
Booking Holdings
IT Support Engineer · Bangalore
  • Provide L2/L3 support for Windows, macOS, M365, Google Workspace, VPN, and business-critical apps
  • Administer Okta: user provisioning and deprovisioning, MFA enrollment, and SSO troubleshooting
  • Manage the endpoint lifecycle with Microsoft Intune and JAMF Pro, covering compliance, app deployment, and imaging
  • Keep enterprise AV rooms (Teams, Zoom, Webex) running and manage vendor escalations
  • Write SOPs and knowledge base articles, and run IT onboarding sessions for new joiners
200+ employees onboarded on SLA 100+ hybrid meetings · zero failures AV ticket reduction via docs
MAY 2022 — MAR 2024
Diversified
NOC Engineer · Bangalore
  • Monitored enterprise networks, systems, and applications in a 24×7 NOC
  • Diagnosed and resolved network, hardware, and software incidents under time pressure
  • Rolled out software updates, wrote technical documentation, and mentored new engineers
SEP 2021 — APR 2022
Concentrix
Technical Support Engineer · Bangalore
  • Delivered L1 remote support to a global user base
  • Ran root cause analysis and documented recurring issues in the knowledge base
  • Managed ticket queues and escalated complex issues to higher tiers
// Projects

Projects I've Delivered

🎫

IT Walk-Up Experience

Led the implementation with the ServiceNow team, redesigning the walk-up service model so on-site users get help faster and tickets close sooner.

ServiceNow ITIL L2 Support
📷

EASYVC — Smart Meeting Room Auth

Supported the rollout of QR-based Zoom authentication for meeting rooms, removing manual sign-in and cutting setup time for hybrid meetings.

Zoom QR Auth AV
// Credentials

Certifications & Training

📋
ITIL Foundation v4
Axelos · ITSM Best Practices
🎥
AV Technologist
AVIXA · Enterprise AV
🐍
Python Basics
Infosys · Scripting & Automation
📊
Data Science Basics
Infosys · Analytics Foundations
// In Progress
Okta Certified Professional
Okta · Identity & Access Management
// Contact

Let's work together

I'm looking for IAM, IT Operations, and IT Support Engineering roles in Bangalore and beyond. Email or WhatsApp is the fastest way to reach me.

vikaskk2312@gmail.com linkedin.com/in/vkas23 WhatsApp +91 81096 78263 Download Resume