Endpoint management
Provisioning, compliance, application deployment, and lifecycle support for Windows and macOS devices.
- Microsoft Intune
- Jamf Pro
- Windows Autopilot
Available for enterprise IT opportunities
Hello, I’m Vikas Kumar
I build reliable
workplace technology.
Enterprise IT Support Engineer focused on endpoint management, identity & access, and technology experiences that keep teams moving.
4+Years in IT support
Windows + macOSEndpoint support
ITIL v4Foundation certified
01 / ABOUT
Support is not just about fixing technology. It’s about helping people do their best work.
I’m an Enterprise IT Support Engineer with 4+ years of experience supporting people, endpoints, collaboration tools, and the systems behind productive workdays.
My work spans Windows and macOS support, endpoint lifecycle management, identity troubleshooting, onboarding, and hybrid workplace technology—with a focus on clear communication and dependable user experience.
Connect on LinkedIn ↗Identity & access
Reliable access for people and teams through thoughtful provisioning and authentication support.
- Okta
- SSO & MFA
- Joiner–Mover–Leaver
Modern workplace
Practical, people-first support across the tools employees rely on every day.
- Microsoft 365
- Google Workspace
- Slack · Zoom · Teams
02 / EXPERIENCE
A career built around dependable IT.
Enterprise support, infrastructure awareness, and customer empathy—applied where every interruption matters.
IT Support Engineer Booking Holdings
Delivering enterprise L2/L3 support across endpoint, identity, productivity, and collaboration technologies for a global workforce.
NOC Engineer Diversified
Supported enterprise infrastructure and collaboration environments with a focus on monitoring, incident response, and service continuity.
Technical Support Associate Concentrix
Developed strong customer-support fundamentals through structured troubleshooting and service-level focused resolution.
03 / FOCUS AREAS
Building better
IT experiences.
The work I care about sits at the intersection of security, usability, and operational clarity.
Enterprise device provisioning
Supporting a consistent, secure path from new device to productive employee through endpoint management and standardized workflows.
Meeting room & AV support
Helping business-critical hybrid meetings run smoothly through responsive collaboration and AV support.
Knowledge that scales
Creating documentation and support guidance that helps users and teams solve recurring issues more effectively.
04 / TOOLBELT
Tools that support
great work.
Technologies used across endpoint, identity, collaboration, and IT operations.
Microsoft Intune ✦ Jamf Pro ✦ Okta ✦ Microsoft 365 ✦ Google Workspace ✦ Slack ✦ ServiceNow ✦ Jira ✦ Windows ✦ macOS ✦ Zoom ✦ Microsoft Intune ✦ Jamf Pro ✦ Okta ✦ Microsoft 365 ✦ Google Workspace ✦ Slack ✦ ServiceNow ✦ Jira ✦ Windows ✦ macOS ✦ Zoom ✦
Credentials
ITIL® Foundation v4AVIXA AV TechnologistPython BasicsData Science Basics
05 / CONTACT
LET’S CONNECT
Looking for someone who makes IT feel effortless?
I’m open to Enterprise IT Support, Endpoint Management, IT Operations, and IAM-focused opportunities.